MANAGED IT SERVICES
We become your in-house IT Support or your personal IT Consultant. Our expert team, specializing in maintenance and IT consulting, will optimize your company’s IT.
As your Managed IT Service Provider with our Managed IT Services services, we come to your office to help your users with Desktop/PC, server, and network problems. We check your servers, check your backups and security, and remotely resolve many issues within minutes of being notified. Tech Expert Guys focuses on keeping your business up and running and protecting your data and network.
Further, we can often find you cost-efficient using different and combined technology. Our teams of highly trained experts offer reliable and comprehensive system and end-user support.
Our Managed IT Services
Our Managed IT Services help companies leverage technology to grow efficiently and quickly. With everything you need to worry about with running a business, Computers and Technology should not be one of them.
Tech Expert Guys fills this important role by allowing you to outsource the management of your network, desktop, and cloud systems. Our goal is to increase your company’s profitability by increasing your technological productivity and decreasing your overall I.T. cost. Some of the services and solutions we offer in the way of that are:
Call us today to discuss the details.
Help Desk Support
Help Desk Support services are now available at any time of the day you need them.
Server Management
We offer comprehensive Supporting Servers to manage your server support; you receive routine server maintenance, server security protections, server monitoring, disaster planning, and troubleshooting and repair.
Network Management
We regularly provide evaluations of your current network resources, as well as determine if you have any system bottlenecks that prevent your bandwidth from being used effectively. We can also help work with you to design, install or relocate a data network that matches your current and future connectivity needs.
Email Management
We manage all types of email servers, including Exchange, Google, Microsoft O365, and inbound and outbound messaging security with an email encryption spam gateway.
24/7 Monitoring
We keep an eye on your IT system’s functions: if and when anything goes wrong, you don’t want to be caught off guard, so that’s why it’s essential to observe your server connections and status every hour of the day.
Security Management
We work with our clients to design an appropriate server-level anti-virus, malware, and firewall solution and determine security zones and policies. We are then able to configure, deploy and manage the entire solution.
Backup Management
Tech Expert Guys Backup Management covers your mission-critical data in the case of an unexpected event. Our restore methods will quickly have your business back online, minimizing costly downtime. Backup solution is a must for your organization.
IT strategy and planning
This includes providing guidance on IT strategy and technology investments, as well as assisting with IT planning and budgeting.
Why Choose Tech Expert Guys?
We are always training to perfect our service so that we can offer the very best in customer care to all our clients. Therefore we provide the best possible service, and support any computer problems in the shortest space of time possible.
How We Do Business
- Your daily computing operation is as important as ours
- We focus on your IT needs so that you can focus on your core line of business
- We consult you on various methods of technology to improve and increase productivity
- We add more excellent value to your current IT team
- And we will always go beyond the call of duty to get the job done right the first time around
20+ Experiences
We have a team of experienced IT professionals who can provide specialized expertise and knowledge in various areas of IT.
Cost Saving
Our services can be more cost-effective than maintaining an internal support team. We provide a fixed monthly fee, making it easier to budget for IT expenses.
Improved productivity
Our services can help your business improve productivity by ensuring that IT systems are running smoothly and efficiently. This can reduce downtime and the likelihood of IT-related issues disrupting business operations.
Focus on core competencies
Our services allow your business to focus on its core competencies rather than spending time and resources managing IT support. This can enable you to be more productive and competitive in your respective markets.
Quick Support Process
We will diagnose your issues, provide you with options and provide service in a short time. Most of the services below are repaired within hours and in most cases the same day!
Team Collaboration
We have a team of experienced IT professionals with expertise in various areas of IT, giving you access to a broad range of skills and knowledge.
24/7 support
We offer 24/7 support, ensuring that you have access to help when you need it.
Friendly Service
We have built our reputation on the attention to detail and our loyal service to our customers
FAQ
Our cost of managed IT services can vary widely depending on the number of hours of service and support needed.
We offer a range of service packages with a monthly or annual subscription fee or a per-hour fee for specific services.
It’s important to consider the value of the services and the potential cost savings from increased IT efficiency, reduced downtime, and improved security and compliance.
There are many benefits to using managed IT services for your business. Here are some of the most significant benefits:
Cost savings: Managed IT services can help you save money by reducing the need for in-house IT staff and infrastructure, which can be expensive to maintain.
Predictable costs: With managed IT services, you can budget for your IT costs with predictable monthly or annual fees, rather than dealing with unexpected costs for IT emergencies.
Enhanced security: Managed IT service providers offer a range of security services, such as threat monitoring, patch management, and data backup and recovery, which can help protect your business from cyber threats.
Increased productivity: By outsourcing IT tasks to a managed IT service provider, your employees can focus on their core responsibilities, rather than dealing with IT issues.
Access to expertise: Managed IT service providers have a team of experts who are knowledgeable in a range of IT disciplines, which can help ensure that your IT systems are optimized and secure.
Scalability: Managed IT services can easily scale to meet your changing business needs, whether you are expanding or downsizing your operations.
Proactive maintenance: Managed IT service providers can help identify and address potential IT issues before they become major problems, which can help reduce downtime and improve system reliability.
These are just a few examples of the benefits of using managed IT services. The specific benefits will vary depending on the needs and requirements of each individual business.
Remote IT support is a type of IT support where our IT engineers are able to provide assistance and troubleshoot issues with a computer or other device from a remote location.
Remote IT support can be used to troubleshoot a wide range of issues, such as software problems, network connectivity issues, and hardware failures. It is often faster and more cost-effective than in-person support, as it eliminates the need for travel time and allows technicians to work on multiple issues simultaneously. Remote IT support can also be more convenient for end users, as they can receive support from anywhere, without the need to bring their device to a physical location.
Yes, managed IT services can be customized to meet the specific needs and requirements of your business. Managed IT service providers typically offer a range of service packages, each with different levels of service and support, as well as the ability to customize these packages to fit the unique needs of each client.
The response time for support issues will be guaranteed on the service level agreement (SLA). An SLA is a contract that defines the level of service you can expect from us, including response times for support issues.
Generally, we will offer different levels of support with varying response times, such as:
Emergency support: Typically for critical issues that require immediate attention, with response times of under an hour.
Priority support: For high-priority issues that require attention within a few hours.
Standard support: For non-critical issues that can be addressed within a day or two.
Yes, we offer our services to businesses of all sizes including home businesses. Depending on your budget, we provide cost-efficient solutions.
We even specialize in providing services to smaller businesses and home offices, recognizing that these types of organizations have unique needs and challenges.
We have two different service models:
- Monthly Support
- Pay As You Go Support
if you want to get more information about these models, please let us know.
