A computer virus is a type of malicious software (malware) that can infect your computer and potentially cause harm to your system and files. It is usually spread through email attachments, software downloads, or infected websites. When you open an infected file or run a program that contains a virus, the virus code executes and begins to replicate itself on your computer, infecting other files and spreading to other computers on the network. Some viruses are designed to cause damage to your computer, while others are used to steal sensitive information like login credentials or personal data.

There are several signs that your computer might be infected with a virus, including:

1. Slow performance: If your computer is running slower than usual, it could be a sign that a virus is running in the background.

2. Pop-ups: If you’re seeing an unusual number of pop-up ads, or if they’re appearing even when you’re not browsing the internet, it could be a sign of a virus.

3. Crashes: If your computer is crashing more often than usual or showing error messages, it could be a sign of a virus.

4. Changes to files or settings: If your files or settings are being changed without your knowledge or consent, it could be a sign of a virus.

5. Antivirus alerts: If your antivirus software is alerting you to the presence of a virus, it’s likely that your computer is infected.

If you’re experiencing any of these symptoms, it’s important to take action to remove the virus and prevent further damage to your computer.

If you think your computer has a virus, there are several steps you can take:

1. Disconnect from the internet: This will help prevent the virus from spreading to other devices or networks.

2. Run a virus scan: Use a reputable antivirus software to scan your computer for viruses and malware.

3. Remove any detected viruses: If the antivirus software finds a virus, follow the instructions to remove it.

4. Update your software: Make sure your operating system and software are up to date, as this can help prevent future infections.

5. Change your passwords: If you suspect your passwords have been compromised, change them immediately.

6. Backup your data: Before removing the virus, backup your important files to an external hard drive or cloud storage service to prevent data loss.

Please look for professional help: If the virus cannot be removed or you are unsure about how to proceed, please consider seeking professional help from us.

The time it takes to remove a virus from a computer depends on the severity of the infection and the specific virus involved. In some cases, a virus can be quickly and easily removed with antivirus software, while in other cases it may require more advanced techniques or even a complete system wipe and restore. An experienced virus removal specialist will typically be able to provide an estimate of the time required based on the specific situation. It’s worth noting that the process may also involve additional time for restoring backups, updating software and security measures, and other tasks to ensure that the system is fully secure and functional.

It is possible that data may be lost during the virus removal process, depending on the severity of the virus and the actions required to remove it. However, we should take appropriate precautions to minimize the risk of data loss and backup any critical data before proceeding with the virus removal process. It is always a good idea to back up your important data regularly to protect against the potential loss of data due to virus infections or other issues.

The cost of virus removal services can vary depending on the severity of the infection and the amount of time required to remove it. We may charge a flat rate after diagnosing the issue. 

Yes, we offer ongoing support and maintenance to help prevent future virus infections under our Managed IT Services. This will include installing and managing anti-virus software, providing regular security updates, implementing best practices for safe browsing and email use, and performing regular system scans and backups. These measures can help ensure the ongoing security and performance of your computer and prevent future virus infections. 

After a virus is removed from your computer, there are several steps you can take to maintain its security and reduce the risk of future infections:

1. Keep your operating system and software up-to-date with the latest security patches and updates.

2. Install reputable anti-virus software and keep it updated.

3. Be cautious when downloading and installing software from the internet, and only download from trusted sources.

4. Avoid opening email attachments or clicking on links from unknown or suspicious sources.

5. Use strong and unique passwords for all your accounts and enable two-factor authentication whenever possible.

6. Backup your important data regularly to prevent data loss in case of a virus or other security incident.

7. Educate yourself and your employees on common online security threats and best practices for staying safe online.

It’s important to remember that virus removal is only one part of a comprehensive security strategy, and ongoing vigilance and maintenance are necessary to protect your computer and data from future threats.

Yes, we do. We can give support on any Apple MacBook Pro, MacBook Air, iMac.

We offer a safe and convenient on-site support as well as traditional in-office or remote support service, providing support for your technology needs/issues.